Kyoto - Birkenhead New Zealand

Very rude, obnoxious lady at the counter. when we asked for an extra bag to hold the greasy skewers, she acted as if we were unreasonable. Gross behaviour, get nicer staff

Well below what I would want even a mall food outlet to serve. I ordered katsu udon and paid $18 for watered down soup with cabbage and if the Katsu was good it was destroyed by the hot water it was soaking in.

I often ask my mother to buy some packs of sushi for lunch. Especially I love the salmon sushi here. They are so nice melting in my mouth. I wish the salmon piece was more large and thick. But I don't like the soy sauce colored fish flakes(? sushi I sometimes find in the pack. The softness of sushi rice is always just right. I wish the price was a little bit more low.

Paul C, Mairangi Bay. This place is a joke. Rude service including being ignored, and then not told when our order is ready. So then when we ask where our order was the lady just pointed at what had been waiting on the counter for at least ten minutes (getting cold). The food was greasy beef off cuts (six tiny pieces) with gluggy rice that we couldn’t eat as it was unpalatable, and this was what they called a main meal (at full price)! These people obviously do not care how they treat (polite) customers and should not be in business. This is the first time we have been moved to write such a review, and we trust others will not have to deal with the same. Our experience was such that we thought there was a hidden camera and we were being pranked (but there was no Jono and Ben). Don’t go there, there are so many other places around them.

This is such an absolutely terrible take away Sushi shop typical of NZ. First, they are so unfriendly and never say even thank you when you buy something. Actually they should go to Japan before they sell Japanese food so that they can learn at least the basic of customer service evidently, people working there are not Japanese. Second, the Sushi that they sell is so yuck too far and different from the authentic Japanese food or Sushi sold in Japan. Will never ever go to this shop again.