Afternoon Tea at Harvey Nichols Birmingham

I bought my husband the cocktail mixology class for a Christmas present. We both had a lesson. It was really good. The teacher, Rebecca, was excellent. She made 3 cocktails and explained each step and gave us lots of tips. We then made a cocktail ourselves which we could choose. A very enjoyable experience.

I was given a Mixologist Experience for 2 Gift Voucher for my birthday. (Birmingham) Trying to book was extremely difficult. I tried to call the phone number provided only to be answered by an abrupt employee who advised the Restaurant Bar Manager was not available and she would reply to my email. Warning...The experience is only available in the week at Mid day. Sorry, but what use is this for a working professional. I decided to take a Friday off work especially to use this experience and finally found a date that suits. This was booked for Friday 12th April 2024. On the Evening of 8th February 2024 I received a very generic 'apology ' that a renovation will take place from 2nd March 2024 and therefore the experience would be cancelled unless I could move the experience to 1 of 7 dates this month on a Week Day at lunch time!! The majority of employers need a minimum of 2 weeks notice to request Annual Leave! My previous emails comment that a Week Day would not be acceptable. What renovation is planned with such a lack of planning?! Harvey Nicholls.......Communication is key. Communicate with your customers PLEASE! Apparently this experience may not be reinstated after the renovation is complete. I will now try and see what Buy a Gift can do and fingers crossed they can help otherwise it is £70 down the drain which I doubt you would offer any compensation for. What an awful Customer Service Experience!!!! The responses are very generic with zero compassion. DO NOT WASTE YOUR MONEY WITH THIS COMPANY! This is why I will always stick with your Yellow Bag competitor!

Mixologist Experience Lovely 2 hours being guided through a welcome drink and 3 cocktails. Comfortable seating at the bar. Rebecca was friendly, attentive and informative of how we could recreate the cocktails at home too. Definitely reccomend for friends or couples.

Just been for a wine tasting experience lead by Paul His enthusiasm and knowledge made the whole event such fun Really enjoyed the whole thing Thank you so much

Wondering around Harvey Nicks and decided it was time for refreshment. Enjoyed a lovely cup of tea, non alcohol mojito which was surprisingly tasty and a side of onion rings which were amazing!