Veggie Hut - Birmingham

This restaurant is a hidden gem that offers healthy and delicious food. They are excellent at catering to vegans and ask all the right questions when taking orders. Our second visit was even better than the first, and the prices are unbeatable.

I 've been ordering here for years. They have periods where the food deteriorates and I usually flag this up before I order to prevent the issues. Again the food was undercooked, soaked in oil and frankly inedible. I tried to cook it in the oven but it just caused more oil to weep out. Pictures included. I 've spoken to the owner about this previously and he has advised me to ring in and highlight the issue for resolution. I did this tonight and the response was 'we can 't do anything '. The gentleman answering the phone tried his best but whoever he was talking to didn 't want to resolve the issue nor speak to me about it. The people tonight have taken my money, provided disgusting food that can 't be eaten, with no customer service for a amicable resolution. It 's a shame as the food can be great. I was told that all management were on holiday and they advised me to contact them via this review! Get in touch to discuss this.

We had wraps and burger and fries, we were served cold/stale fries?!! When we told them fries are cold they first told us, food once came out of the kitchen, cannot be taken back , then they took the fries from us, microwaved them and brought them straight back out. We couldn 't believe the poor customer service! Won 't be visiting again.

I was craving an Oreo milkshake and my friend wanted to try a Ferraro Rocher milkshake. They did not have any Ferraro rocher so my friend went with a different milkshake. I called up to say the time we would arrive on ETA which was in 20 mins and asked them to get it ready so that we did not have to wait. They did not get it ready beforehand so I waited. Then the milkshake was poor: did not have enough Oreo in it. Tasted like a watered down version of chocolate rather than Oreo milkshake. Either they don’t know how to make it, don’t put in enough Oreo’s on purpose or were running out. Whatever the issue was, I am not going to this place again. I paid for something that was not the right quality. Anybody who has had a real Oreo milkshake from TinselTown will understand the disappointment in regular shops who just cannot do it right but this place was next level disappointment.

Absolutely dreadful experience, staff where abusive, late and totally out of order. Firstly the address was wrong, I had to personally call the shop SIX times and the delivery was 2 hours late.