Moe's Southwest Grill Blacksburg

Moe's completely stopped our orders. We've been eating at this moe's for almost a decade, and it used to be one of our favorite fast foods. For the past year it is so bad that we refuse to order online, they get these orders incorrectly 100% of the time. But today we went personally to observe how they make our food, and they still managed to put ingredients in the food I did not order (because I cannot eat them). So we come home, open our food and I literally can't eat it. It happened so often that we can't count.

Crunchy rice, cheese tasted off, they remade my bowl with seasoned rice was still awful. 10/10 would not recommend. Won't be back. All 4 of us had a awful experience

They closed the line 30 minutes early and the girl behind the line was pretty rude when we walked in. Kindly asked “are you still open” and she impolitely said “NOPE!”. Walked in 8:40pm on a friday… first time there and won’t be coming back

Ordered at the counter. Asked for double meat, didn't get it. Asked for the cheese on the meat (so it would melt) instead of on top of other toppings, didn't get it. This would of been prevented if I was allowed to watch them make it like every other Moe's. They were out of the two most common salsa flavors and out of sweet tea. Dark chicken had pieces that were dry and hard enough to chip teeth. My visit was during lunch time and wasn't busy. Thought I would give them another try. This time the salsa was rancid. I was told I was wrong even though several people I was with agreed. I've enjoyed this salsa on every visit over the last 10 years or so. I know what it tastes like. But this time when trying it on a chip it caused a gag reflex, had a foul smell and a carbonated taste. It's rancid. I'm done with this location and will never return.

Food smelled rancid and tasted like it was made days ago. Made my stomach hurt so bad afterwards. There were flies all over the salsa bar. Needless to say I will not be returning. The health inspector needs to pay this place a visit.