Caffe Primo - Blackwood Park

The ambiance was pleasant, but our experience was disrupted by a group of loud 12-year-olds celebrating a birthday when we visited today.

I brought my hungry group to this restaurant over the weekend and since it was a hot summer day, we were happy to find the air conditioning on high and a large cooler machine.

It's decent for a fast meal or for accommodating bigger groups when you're in a pinch or on a tight budget, but I have had better experiences elsewhere.

We noticed the "under new management" sign in the window and were happy to give the local place another go after an absence of over a year. The advertised new menu looked appealing and we all ordered our meals. The staff were friendly and the service relatively quick. For the group of five, we ordered two mixed grills, a ravioli, and two meals from the specials board; a veal dish in a creamy mushroom sauce and a steak salad. The mixed grills and the ravioli got the "thumbs up", the veal sauce was overly salty but still acceptable, but the steak salad was awful. The salad was fine with lots of crunchy vegetables and a complementary dressing, but the steak was sadly all fat and gristle. It really put me off my meal having to pick out the obvious lumps of fat from the dish. Very disappointing.I complained to the very friendly waitress who called the owner over. He was polite and listened to the complaint and said he would have a word with the butcher. I pointed out that the chef should not have allowed that meal to come out of the kitchen with such a poor cut of meat. He thanked us for our feedback and as compensation offered us a complimentary coffee.We ordered and paid for deserts and the free cappuccino was forthcoming.Very, very disappointed at the response to our complaint where little responsibility was taken for serving a sub-standard meal. Although we do like to support our local businesses, sadly we will not be returning to this location and it has certainly put us off the chain.

Budget food .usually with a token . Simple stuff would highly recommend the flathead if fish and chips is your thing . Sometimes the steaks are good sometimes they are poor. Service has slacked recently seemingly due to understaffing if thats a word