818 Heat Hotpot Bbq - Boca Raton

The hotpot meat and veggie options were good but service was blah. No one cleared the table or stopped by to ask if we needed additional meat or offered us water. I could have overlooked all of that if the owner/manager wasn't so rude.The restaurant said they will automatically charge 18% gratuity but it should be on the pre-tax subtotal, not on total after tax. If you apply a 18% gratuity on a post tax total, it's more of a 20% tip, not 18% and if that's their intention, they should clearly state that on their menu. Most restaurants, if asked, will accommodate the request, especially when the service was not superb but his reaction to the request made this place a turn-off. When I brought this up with the owner/store manager, he said no one else complained about it in the 4 years so he's not going to change it for one person. It made it sound like he was intentionally misleading customers to think they are paying 18% when they are truly paying 20%.If some of the people at your table do hotpot and BBQ, everyone gets charged for the additional add-on, which makes sense. However, I wasn't expecting that they would charge the kids the full price of the additional option as well. We went with 3-4 year olds and the kids were supposed to be half off but they charged the full amount of the cost of the BBQ add-ons and the kids didn't even get their own hotpot. They had to share pots with the adults. Kids also didn't eat BBQ.

First time here and got the authentic hot pot experience.all you can eat for 33$ premade items inclusive of chicken feet , red bean paste, fresh buns, watermelon and a make your own sauce stationthey also have Korean bbq.parking available up front

I have come here with my friends so many times and the food is always so delicious every single time. Never been disappointed especially with the spicy bulgolgi and fried dumplings. Karaoke also super fun !!

This place is where I go to pig out, and meditate ? or celebrate with close ties. The price is so reasonable for Korean food. If you dine at the routine Korean restaurants down in south Florida you will foot the bill for at least twice as much for the amount of food that I eat, or more. I’m a registered piggy and Korean foods are my favorite, being stationed in South Korea just love the culture the people and the foods. This place is also open late for vampires like myself ? I eat here at least once a week. I enjoy the food and the smiling faces.

Incredibly impatient and hostile service.We were having a reunion after 4 years of pandemic at the place. The waitress couldn’t wait to kick us out because they started to have a few groups waiting. The team seemed to find that a party of Chinese-looking customers would be easy enough to use a hidden timer and hassle out at little cost.The waitress wanted us to leave so badly that they brought the bill before we even started desserts. The waitress took the card while we were eating fruits and ice cream, and became so aggressive that she disrupted us 3 times during dessert, to the point that she asked us to eat our ice cream outside to make room for others. There had been open tables outside throughout this time.I understand restaurants are for profit, but this one cared only about money and didn’t hesitate to show us that. We regretted giving the card too quickly. A restaurant should respect the customers.