Costa Coffee - Boston

Went in today with my husband for a coffee we both use sticks to get about, anyway I went to the counter order 2 drinks and 2 cakes and was left to struggle with a heavy tray by the very rude staff in the store.... Will never be going back, very poor customer service. No consideration for disabled customers.... too easy for all the staff to hide behind the counter and do nothing.... I recommend everyone goes to skegness or horncastle they are much nicer there

We sat outside at tables that were well spaced. The service inside was okay, although it did take a little bit of time. The food was typical of Costa's menu.

The opening hours on google state they are open 7am-6pm. I have been twice now once at 7.30am and 4.30pm and they’ve been closed!

The management at this restaurant was rude and immediately started pressuring us to buy a drink as soon as we walked in. One of the employees dropped a cup on the floor while making my drink, and then attempted to use it anyway until I caught her watching me and she threw it away and used a new cup. Her manager seemed to question why she didn't use the dropped cup, to which she responded with a joke about thinking about what customers would like. It is unacceptable to use something that has been on the floor, and overall, my experience was poor. It's not just about the quality of the drink, but also the professionalism of the staff, including the rude and unapproachable manager. I felt extremely uncomfortable and will not be returning, especially considering the risk of being served a drink in a dirty cup. I would advise others to watch their drinks being made or just avoid this place altogether.

I tried out the new coconut flat white with my girlfriend having the hot chocolate version. I also had a cheddar and tomato toastie. The toastie was quick and tasty and the drinks were good value espically the kids hot chocolate. We were able to get a table however ordering drinks was a bit of an effort with the service slightly confused and chaotic.