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Feedback gevenPortabellos is a lovely restaurant, very delicious food, staff friendly and efficient, I have dined at this restaurant several times, and always come away very satisfied, I always recommend this venue to family and friends
We have celebrated many Birthday Anniversary and friends special occasions at this Restaurant. The food in this Restaurant is consistently great!! The staff are generally nice and friendly but lack experience to deal with issues of customer satisfaction. They dont seem to take any care to look after people celebrating special occasions. We just wanted a nice quiet spot to enjoy our lunch but got a petulant response from the staff when we asked to sit somewhere other than where she had allocated us... next to a little kid. There was absolutely NO shortage of other tables. I asked to sit down at the table with the bench seat but she refused saying they are tables for four.Despite this other couples were seated at tables of 3 and four. Well both bench seat tables were still vacant when we left!! Having Managed Customer Service/ Hospitality venues for most of my career I was astounded at the lack of friendliness and cooperation. She didnt even react when I said we were celebrating a special occasion. I love this Restaurant but you need to work on your Customer Service and deal with Customer requests in a more proactive manner.
I have reviewed this restaurant a few times before with mixed views. I have even vowed never to go back. But I was again taken here for dinner and found the staff, service and food back to the high standard it used to be. Sure they are no longer 'fine dining' but they have met a standard that I can accept and love.
Have tried this restaurant once before and came back to try it again. It was even better the second time around. We turned up without a booking and they accommodated us with a smile. The food was lovely, the service was attentive without being overbearing and we had a great time.
This restaurant going by its name you would think was Italian, well I would say Mediterranean, no real Italian food. However, the food is beautiful, the wines are very good, service was also good, all wait staff very friendly. Lovely seating and for a Monday lunch time very full. Which speaks for itself. We will definitely revisit.
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