Dunkin' - Braintree

Great place for breakfast, but don't order the Matte Latte, it looks like a green juice with milk lol other than that, several options for breakfast!

Be forewarned, they do not, in fact, open at 4:30 even though the website says they do. I put in a mobile order. The gentleman made the mobile order and proceeded to leave the door locked until 5 o’clock. Two other people came With the understanding that it opens at 4:30. I got two iced coffees with melted ice. Super exciting.

Counter person was attentive. Coffees were made right. Pancake wake-up rap was good and came with maple syrup.

Long line, gave me wrong food but that okay I ate it anyway and didn't make a fuss.Parking: Super cramped!!! And on a hill! So not fun!

The service was so POOR I would give zero stars if possible. I live 1/8 of a mile away but I always drive to a farther Dunks to get better service. This morning however, I had no choice. Once again...I encountered extremely bad service, I left without my food and no refund. When I asked for my money back they made me wait because they were looking through the trash for my receipt as I never got one. What makes this customer service situation worse is that it was early on a Sat. morning and the shop wasn 't even busy. Waited 15 minutes to get 2 bagels and a wake up wrap. When I asked how much longer it would be, I was told we ONLY have 2 ovens and there are people ahead of you. In fact nobody was ahead of me and nobody was cooking. The manager was just side chatting with another employee. When I said. It 's no wonder why this shop gets such bad reviews. The manager said: I don 't care! I finally just gave up leaving money and food behind.