Tim Hortons - Brampton

The service at this restaurant is incredibly slow! They don’t have a drive-thru, which makes it even more frustrating. Although there are four staff members working, one is making coffee, another is chatting in the back room, and the other two seem to be taking their time as well. Everything just moves at a snail's pace. It would be nice if they considered how rushed some customers might be.

On December 12, 2023, at around 10:15 PM, I found myself in need of a steeped tea. Unfortunately, the attendant informed me that they were out of steep tea and refused to brew a new batch because it was close to closing time. When I asked if Tim Hortons could even provide the tea, she mentioned that she had a schedule to adhere to. I find it hard to believe that there is a specific timetable for turning away a customer who drove 8 kilometers for a tea, especially since there was still time before closing. A simple apology or a more courteous response would have made the situation much easier to accept. I had previously held Tim Hortons in much higher regard.

I had the worst experience at this Tim Hortons. The employee who was working there didn’t know how to communicate with customers and informed me that there were no drinks or food available.

Asked for a Caramel Ice Coffee, they gave me a Caramel Cappuccino. Asked for a Bacon Farmer’s Wrap with no sauce, it’s LOADED with sauce. Service was not the greatest!Won’t be returning!

Honestly a shame girl working there having henna .. gross attitude she gotWriting to fire her .. she does not know how to speak or greetawful personality she got ..I ordered bagel today around 8 9 pm and the way she made it with .. i am having nausea till now .. please fire her