Tim Hortons - Brampton

I recently visited Tim Hortons and had a negative experience with a cashier named Charlene. She was very impolite and rude while taking my order.

My experience in the drive-thru was very disappointing. The service was extremely slow, and it took an unusually long time to get my order.

The server, a delightful young lady with a beautiful smile, was the highlight of our dining experience. The bustling atmosphere indicated a popular spot, and the chili meal I ordered was incredibly delicious.

Synopsis:-repeated my order multiple times at speaker because often time they forget my “extra toasted” request on an English muffin breakfast sandwich.-received it and it was barely toasted; Cust rep was amazing and left then returned with what I thought was a new one-I drove off and checked; half of it was burnt (mind you some locations get it bang on and it is not burnt); I noticed there was no longer any cheese-returned and new cust rep was kind and began my refund, but then a rep name Lovepreet involved herself, ask the other rep what was wrong, they quickly spoke in their language so I couldn’t make out what was said-Lovepreet pushed the money into my hand with force and had a sour look on her face-I was surprised and explained that the appropriate response should be something more like “sorry about that”-Lovepreet’s demeanor was foul and she gave me a stern dirty look (I am a black woman but don’t want to assume it was due to that) and added “anything else” in an annoyed tone.-I did not receive an apology and instead Lovepreet continued her dismissive tone and attitude, so I asked for her name and she brazenly jutted her head out towards me with her hand across her upper chest and broke it down L-O-V-E-P-R-E-E-T (her demeanour was as though she was untouchable nothing would happen to her)-the first rep who began my refund leaned forward and apologized ; I appreciated that and drove off knowing I would not let this slide because I was at no point rude, I was even understanding that multiple mistakes were made on the same order leading to my requesting a refund

Very slow service , not even crowded but still we waiting for upto 5-10 min just for 2