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Feedback gevenI have now been to TAPS twice, both times with a large group. The first time was such a fun experience. Our bilingual server was helpful, knowledgeable about the menu and so incredibly kind. But let me tell you about this most recent experience. The young server was so dismissive, passed us often when we were trying to get his attention and took three laps before taking our food order. He also left our dessert tray after putting it next to us. One of my family members passed out the desserts to everyone because he was GONE. We had to ask for silverware, drink refills, napkins...he was not on it. It was such a sour experience. The food was ok, I feel like the experience overshadowed our meal. And it actually started out bad because our reservation was moved indoors at the very last minute. I made the reservation at least a month before (I want to say closer to 6 weeks prior) and the day of, I was messaged with the change. I couldn't cancel on my large party so I took the inside reservation but it was not what we agreed to. I have included a picture of the table side s'mores that he eventually came twice for because he needed to light it.
We brought our Crew for a team bonding event on a Tuesday night. Service was great, ribeye steaks were good. The change in menu for the Chilean seabass was disappointing, if it ain 't broke, why fix it and the butter cake did not live up to expectations. I was hoping it was warm and moist it wasn 't, it was cold and a bit hard but the taste was good. Overall a good experience.
Went for New Year eve dinner to TAPs Brea. The covered parking is free here. We were seated and had a great sever named Brandie.We were 6 in our party and this was the best most enjoyable dinner we had. The dinner inters were super delicious. The soup , salads, the steaks, fish were all fresh and tasty. The deserts were awesome. Loved the service from Brandie.
Had lunch here recently. The food was great the customer service was good as well. Helios was our bartender server. He was patient gave great recommendations. We ordered The Chilean Sea Bass with carb free substitutions (added Brussels sprouts . The flavor was good. The sauce really made the meal. We also had The Rainbow salad, clam chowder an order of wings as well as 3 shots and 3 cocktails (it was happy hour! . There were no complaints about the salad but my companion raved about about the chowder. The wings were not breaded and cooked well, just the way I like. The food was good but portions were not great. After we paid (around $184 , Helios said he would still check in on us. Later, we decided to order another round of drinks. We realized we didn’t really need the drinks so we looked for Helios to cancel the order if the drinks weren’t made yet. We ended up asking another waitress who spotted him speaking to someone. A few minutes later he still hadn’t returned to answer the question so we decided to go and let him know as we passed by. He appeared to be talking to a manager so we just let him know and left. He gave an explanation but it wasn’t a big deal and we were ready to go. I would still recommend return for a light meal in the future.
I recently read an article from the OC Register that the owners closed all locations as of 7/7/23. I hope they come back with a new concept that will have live music (Sunday Jazz Brunch) and provide great service as they did way before the pandemic happened.
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