Waitrose Cafe, Swaffham - Breckland

Excellent cafe. The older man that serves you is a credit to Waitrose. Makes you feel welcome and wanting to return. Always a happy face. Clean and.spaced out tables. Nice food. Cup of tea nicely presented in teapot.

Needed a drink and a bite to eat. As I’m gluten intolerant thought Waitrose would be a safe bet. How wrong can you be! I only wanted a toasted sandwich but was told that they never have gluten free bread, if I wanted it I’d have to buy a loaf in the store!! Unbelievable! It’s the only cafe I’ve been to where they don’t have a loaf in the freezer for sandwiches when needed. They could have gone bought one. I finished up having ham, egg chips which was awful. The chips were soggy undercooked and the ham slimy tasteless. Even the toilets were dirty!! You’d never be so badly treated in Asda!!

Such pleasant helpful staff, service was definitely with a smile. The cafe area was very clean with tables well spaced. Breakfast was delicious, both the full English bacon bap

I eat out a lot, or maybe I should say I used to eat out a lot. Am I the only person who is tired of paying out lots of money for either average, indifferent or poor food? When was the last time you were excited by a really great dish or experience? Which explains my delight at getting a well cooked breakfast with quality ingredients at Waitrose cafe in Swaffham. It was better than expected and so I was happy. No wonder so many restaurants are closing, they’re just not good enough.

My wife and I use the Waitrose Cafe at least 4-5 time a week spending about £40 per week it's been a great meeting place with excellent service from their staff. Now however something has gone badly wrong there is inconsistency in the range of food on offer and something which we bought on most visits were their plain buttermilk scones which were lovely now however they have become unedible they are over cooked and rock hard, I have complained on numerous occasions and nothing is done about it. Why do they have so many managers and supervisors when they never come forward to sort things out, then to make matters worse this year scores of customers turn up to find the cafe closed supposedly for maintenance 3 times this year on busy Saturdays without any previous warning, really not good enough and just think of the lose of sales amounting to £1000,s of pounds if this continues the quality image of Waitrose be destroyed forever.