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Feedback gevenMade the mistake of visiting the w/c before food arrived. Kind of set the precedent of the general hygiene of this place. Health and safety must have missed this one.
Avoid at all costs. Took my children to eat after school. We orders our meal with specific diet requirements, they got the order wrong when we informed them they said they will replace it. After waiting over 20mints when I enquired the girl at the counter walked away smiling without an apology or any reasoning by this pony I was very frustrated and asked to speak to the manager they ignored me and some guy from the back quickly handed over a burger to the girl which she started packing. I requested a refund and she just ignored me and continued to pack it. I asked for the manager several times and his name they told me it’s Imran but he is not here although his name was on our receipt order! A guy called Fattay introduced himself as the boss started explaining he was making a fresh burger and insisted we did not request no mayo in our burger hence they are not in the wrong. I informed him that we did( see receipt) but he made it out that we are wrong. He did not apologise and did not seem to care. I explained their customer service is disgusting and I want a refund he refused to give me a refund and said he will sort something out next time. We will never go back it was appalling. We paid for a steak burger and he gave us a strip burger, I am beyond fuming. Avoid this place at all costs.
After visiting Ace Cafe on our motorbikes, my friends and I googled a place to eat as we were feeling hungry. This place came up. It had good reviews so we thought we'd give it a go. The food was very nice. Friendly stuff too. Place was very well layed out with nice seating arrangement. Definitely will be eating here again. Thanks guys.
INFESTATION: walked in to find rats running from the seating booths to the back door near the kitchen walked straight out absolutely disgusted AVOID! staff didn't have any hygiene headwear or gloves either, loads of facial hair so not surprised how dirty this place is
Was recommended to try Flames from my daughter who sometimes pops in after college with friends and I was happily surprised ... service from the young lad who took our order was very friendly and polite. Could watch Chef cooking our burgers and was nice how he kept us informed how long it would take, whilst we were waiting and even gave us free onion rings. The food was really tasty and the Vegan burger looked amazing and was told by my son that it tasted better than most other places that serve Vegan burgers. The Classic no9 is Top Notch! Sauce is delicious! This will now be our regular take out as prices are great too!
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