Wingstop - Brentwood

I placed an online order this week at 9am for pick up at 12:15pm. I arrived around 1:05pm and my order still wasn't ready. When I asked why, I didn't receive a clear answer. The cashier was kind, but this was probably the worst experience I've had at this location, despite being a regular customer for years.

The restaurant never answers their phone and their online menu never has new items listed. I had to drive all the way there only to find out they were sold out.

The food was typical of Wingstop, but the wait time at this restaurant was extremely long. I ended up waiting over an hour after my order was supposed to be ready, and it took around 2 hours to receive a mediocre wing combo. There's a Wingstop in the neighboring town that I recommend going to instead.

I really used to love getting wingstop, but now it feels super over priced for some wings that you have to wait over 45min for and bad service. I ordered delivery for 35pcs and they only gave me 10pcs. 10!!! I?ve tried calling the store multiple times butthe phone doesn?t even ring. what?s the point of delivery if i have to go drive back to the store anyways. Im just not going toorder from this wingstop anymore.

Hey guys honestly, in the past, this particular store has had a very bad rep. But there is a new sheriff in town! Their team is few but mighty. Here you will find a kindness, humility, and graciousness behind their service. 2 times I've come back and theyremembered my name. The food is well made and exceeds wingstops standard. The manager extended an amazing kindness towards mejust now, that took trust and an amazing heart ... which is why I am writing this just outside their door in my car. I'm tellingyou people, don't just give them a try ... write a review worthy of the service you will definetely receive. They deserve 5stars and honors from corporate ... not the two stars our community has left them with. The previous team left a bad taste inour mouth... but there is soooooo much more to enjoy here at wingstop now. Taste and see with your families brentwood. I'm morethan a believer, because I have felt there kindness and generosity and quality of food.