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Feedback gevenI used to really enjoy this Chinese restaurant, but my recent experience was disappointing. I placed an order at 6:30pm and was told it would be ready in 45 minutes. However, after waiting over an hour, I realized that my order was incorrect. When I called to explain, the male staff member was rude and insisted that we had not ordered the items in question. He even suggested that we would have to pay extra for their mistake. When I asked to speak to the manager, he abruptly hung up on me. After calling back, the original lady who took the order admitted the error and promised to rectify it. However, after another hour of waiting, we were informed that we would receive a discount on our next order but would still have to wait for our food. The customer service was absolutely shocking and as a result, they have lost our business.
Excellent. Best take away in our area. Always within the time slot given. Portions are brilliant size. Always hot upon delivery
Correct order every time, we've had issues with other local takeaways that the person taking the order doesn't understand properly. However, Great Wall is different as the person taking the order very well understands and communicates easily and we've had correct order every time. Home delivery available, reasoonably priced, good food.
I have been a regular customer of this Chinese takeout for the past 2-3 years, and have usually been satisfied with my orders and the delivery service. However, in recent weeks, I have noticed a decline in the quality of the food and service. My last order of shredded duck was overcooked and dry, leading me to make my first complaint. Unfortunately, the person I spoke to on the phone was rude and unresponsive to my concerns. Due to this negative experience, I have decided not to return to this place and will not be recommending it to my friends.
Lovely take away and delivered on time. Not to expensive and the driver was very friendly. Great to order on line. The duck is perfect just need a few more pancakes
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