The Greyhound - Brentwood

Was already at many places on this place and eating is always great. the service on Sunday was bad. 3 of us asked for the trio roast (turkey, rinderpork) to say that the truthahn was sold out (on Sunday at 3:30 o'clock). we asked for lamb or something else to replace it, but you said the whole dish was from the menu and we were not allowed 2 meats or a substitute. So two of us ordered bark, I ordered the lamb. the size of the lamb in comparison to the bark was actually funny my 2 friends laughing about the size of the meat part special (the rest, veg, kartoffeln etc were good). When we called the waitress, she went to the manager. the manager turned to the table and grabbed her cheeks, I said I should come here? she could not be less interested in this fiasko and had no interest in understanding the situation. essentially what it is. we ate what we had and wore. it's a shame. the atmosphere quality of eating was great. the service was quite poor. if I had let the people come back before, I would not have done it now.

My worst experience. table of 8: each order had at least one problem. the personal began to tell us what was not available. we have placed and waited our order. in the next few hours the waitress returned 4 separate times to ask some of our party to change orders, as their previous choice was no longer available. after 2.5 hours, the food began to arrive. we decided to leave, then serve the food to us, which was either raw, cold or overcooked and usually a combination of all these things on the same plate. just disgusting.

Lunch on sunny Saturday afternoon with some friends. the weather was lovely. could have a table outside, but the menu is slightly reduced and did not want to be surrounded by smokers (unsafe if they could smoke on the terrace, but did not want to have any chance).

Roast potatoes undercooked. Nobody asked if we wanted another drink or if food was ok. Empty plates sat on the table for 20 minutes with several members of staff ignoring. Waited another further 15 to pay after we asked for the bill.

So disappointed with the food today. Loads of items missing, the special board wasn’t read out to us. Veg was hard and meat was fatty.