Burger King - Brighton

Their burgers are excellent, possibly the best in Brighton, but whilst they use Just Eats for their delivery partners the service is appalling. I ordered delivery Smashburgers many times when they were delivered by Deliveroo and never had a problem. On two of the four or five occasions I have ordered delivery burgers since they switched to Just Eats they have delivered the wrong order. Last night was exceptionally bad. When I realised we had been given the wrong delivery I called Smashburger and they confirmed the rider had picked up the wrong bag but assured me my order would be delivered shortly. Twenty minutes later I called again and Conor told me that I would not be getting my order as Just Eats had refused to deliver it. Thanks for the warning Conor. Lucky I called as I could have been waiting longer. Conor told me that I should use the Just Eats app to ask for a refund, which I have. I think in the circumstances Conor and his team should hastily find another way of delivering their food, maybe a taxi at their expense?.. rather than leaving their customers hanging. I shall endeavour to contact the management of Smashburger in the week for a constructive chat. Whilst they continue to use Just Eats as their delivery partner I will be a very reluctant customer.

I would not have gone in had it not been for the first review we read. And they lived up to the recommendation 1 Happy carnivore fed, delicious food, brilliant staff. I felt completely welcomed!

The lady Debby that served me was so nice and helpful, 5 stars for service, I hope her bosses appreciate her, and the food was excellent.

They managed gluten and dairy free no problem and dodnt male me feel i was a hassle. Staff were super nice and accommodating to our picky needs. Big portions and generous chip portions really impressed. It was a quiet time tho

I went at a time nobody was there so very quite, the bread in the burger came completely cold, so I asked the waiter to warm it up, she came back 5m later saying they couldn't do anything as it went through all the process already, so basically 5m later I had even a colder burger. Seriously you couldn't take the top off and put it in the grill for 30secs? Will never come again. And that was with me be the only one in the shop, imagine when they're busy..