Burger King Breakfast - Brighton

We visited with our kids who were hungry on 26th August 2023. We started to order due to it being busy and it seemed there was a trainee staff who was serving us. We started to place our order during the time we were using your Burger King app to avail the latest discounts on the Vegan Royal. We were ordering 4 of them and also cheese bites. Due to the trainee staff not able to do it then, the more senior member of staff started to help. When we were placing the order we asked why we have to place separate orders instead of put through as a one order, we were not aware of the process due to in London and Leeds we place one order instead of a separate payment. I am not sure what time of mood she was in that she refused to serve us even through we did advised we have kids and we just wanted to know why, she was saying we are difficult customer and raising voice which we didn’t, even my wife mentioned to her that’s it not the case, we wanted to know the reason only. She was reduced to serving. During that time she left inside, took her name badge out and came back to the floor mentioning that she will not serve us. At the same time all the members of the staff took the name badges out and refused to give the name of the person in charge but later one gave her name out FAUZIA. All staff members said they cannot serve because she is incharge and we cannot serve and neither allowed to give the name out, even the security guards came over aggressively and then calmed down knowing the situation it was a miss understanding from the staff and asked them the manager to serve but still adamant about it, did not served and we have to leave with hungry kids which was showing that staff and manager didn’t cared, dress code etc was not followed, badge was not on and you can see the aggressive behavior and expression on her face from the image.

We went to this burger king after a nite out as my boyfriend was hungry Ive got the app so i had a free hamburger he had a meal the burgers were dry still cost me £10 4 a meal wont b goin here again

It had been a long evening and we had the munchies, didn't want to go far so opted for this BK just up the road from where we were staying. The burgers were actually pretty good but the service was appalling. We struggled to use the order point (McD's is much easier), eventually placing our order (we weren't the only ones to struggle as someone else gave up and went to the counter). The ticket gave us a 4 digit order number, which we were listening out for. The surly worker behind the counter called out the last 2 numbers. No one answered. Now, let's be clear. In my local, there are different t combinations of numbers depending on the platform through which you order. So it's not unusual for some people to have a double digit number and others to have a 4 digit number. Anyway, I went up to the counter to enquire about the number, as he was clearly unhappy that no one was answering do you mean the last two numbers of the code we've been given? He threw my food at me, snatched my ticket away and turned his back on me. BK, perhaps you'd like to review your customer services training? He had no excuse we were polite, don't drink and, frankly, are getting on in years, so understand what being polite actually means. It really wouldn't have taken much effort.

This dish was essentially a quorn fillet that had been deep fried. It came with only two small pieces of lettuce and a tiny amount of mayonnaise in the bottom corner of the plate. I was so disappointed with the quality of the meal that I ended up feeding the cheap roll to the birds. Even though it was priced at less than £1, I wouldn't choose to eat it again. I usually enjoy quorn dishes, but this one was a huge letdown. If this is what is considered "Royale," then I'm all for a culinary revolution.

Went in with a colleague after work and they refused to give me my food claiming I had already received it. Sent a complaint to Burger King with no response. Guy on the counter was super rude. Never going in again