Costa Coffee Brighton Western Road

Staff polite and helpful, but... Premises looked tired and run down, and dirty. We had to clear our own table, table was sticky, floor was dirty. . Frankly the toilet was not a pleasant experience either.. It really doesn't give visitors, a good impression.

Visited this Costa today and was very impressed with the standard of service, food and cleanliness. We had toasted sandwiches and a sausage bap. All three items were heated up just right and served with a smile! Cappuccino, iced latte and hot chocolate were all good too. We noticed how clean the staff kept the place. As soon as people left they were spraying and wiping down the tables. They even called out goodbye and waved as we left, which was really nice.

Staff are very pleasant . Sticky tables . Noisy customers with speaker phone up loud. Upstairs never open. Air con is freezing all year round

Slow service waited 10mins for a black americano. I have worked in hospitality for 10years they was making 1 drink at a time maybe teach people to multitask and there was 5 people on the till still a slow service i could of cooked a steak in the time i was waiting for my coffee lol.

Visit this branch often whenever in Brighton. The female staff are always very friendly and efficient. Today however, I ordered a sausage breakfast bap, but when I bit into it, it was stone cold. I very nicely told the man serving at the counter that it was cold, but he just stared at me blankly. I think because I interrupted him leaning on the counter, looking at his phone: So again nicely, I asked if it could be heated up or replaced. He snatched it off of me and said he’d heat it up. I then stood around waiting awkwardly, while he went back to looking at his phone not very hygienic when serving food. When it was done, he plonked it in front of me, with no smile and no apology. It was hot this time, but the bun was overdone and most of it broke into crumbs.