Auntie Anne's - Briny Breezes

Wow! This location is amazing! Shoutout Brandon for being an amazing employee!

I got cinnamon pretzel bites AND I HAD TO PAY FOR THE ICING. WHY ISNT IT INCLUDED?!?! WHAT A RIPOFF

I placed a delivery order through the Auntie Anne’s app on December 10th, and the dasher assigned to my order said she was not handed the drink which I had ordered. I called this store, and an employee said she refunded me on her end, but I have yet to be issued a credit on my credit card statement for the missing drink. I called back on Sunday and spoke to a manager who said I was refunded for the missing drink on the day I placed the order. I have still not received a refund of $3.39 (not including tax).

I walked to the counter and they didn’t have any pepperoni nuggets. I was told it would be 15 mins. I sat down and waited for 15 mins. They told me it would be another 10 minutes. I got up after 10 mins, said it would be another 8 minutes. I left 40 mins after I placed the order. I understand I had to wait but it was almost an hour waiting for pretzels. If I was told it was going to be 40 minutes, I would’ve walked away. After all that waiting the nuggets were hard and was nasty.

My fiancé and I are just visiting, and came down to the mall for a quick bite. As we approached, the cashier was talking to someone. I don't know if they were a customer or not but FULLY blown conversation, with no acknowledgment of us. Not to mention, another lady was just standing there as well waiting. After 10 minutes of us waiting there, she finally decided to talk to us. And then rudely asked, were we ready to order like we were just standing there for our health. Without a response, she sucked her teeth and began to continue her conversation. My fiancé, asked did I want him to go up there but I refused. I hope she finds a better job because obviously she doesn't want do this one.