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Feedback gevenI love this place and their Dominican cakes...it's the real deal here. However because of Covid store hours changed and it doesn't seem to be going back to normal again. I use to be able to get off my midnight shift and get my cake fix plus breakfast here. Now they open so late in the morning I don't ever get a chance to go by anymore. That's my only complaint STORE HOURS. Please change it because New Yorker move around the city early.
Thank you Barbara for always hooking us up with the bomb cakes for our family events ?
Called to ask about pricing for a hypothetical cake to see my options and the lady was very rude right away.
I ordered a cake in the counter, someone else comes in. She decided to take care of the other lady is fine, my mom And I are waiting. Then she goes to the back then she goes to the phone, then a cake pick up and we still waiting. ? We waited for about 15 minutes we left. very poor customer service.
HORRIBLE CUSTOMER SERVICE!! I let the good reviews overweigh the bad reviews bc a good friend recommended this spot. I’m pregnant and all I wanted was ONE slice of cake that I’m pretty sure they always have sliced and packed up. My husband I got to the place at 7:10PM ON THE DOT. I called right before asking what time they close, lady on the phone said 7:30pm. She didn’t open the door even after we asked her for just one slice, letting her know I was the one who called to asked about closing time. Very disappointed. They should be specific about closing time/closing their door for customers. I was planning on ordering our baby shower cake here too. That’s a no now! Having good customer service will always flow in more customers! Being nice, will never hurt no one. Won’t be coming here again.