Bourbon And Branch - Broad Channel

Would leave ZERO stars if we could Horrible service Were told an hour wait- fine But after an hour were told at least another 30 minutes When we asked we were told sorry- they made a wrong assumption But that wasn't the worst part When asked to speak to the manager the hostess rolled her eyes and made faces about us.....when talking to the manager IN FRONT OF US Incredibly rude not to mention unprofessional We left-they don't deserve our business I

The place gets crowded, but not all the time. Got there today (4/2/2024. It was a light day at the bar. Three bartenders were at the lower level. It took 10 minutes to get bartender’s attention. I have no idea what they were doing but pouring drinks was not it. The guy takes my order; five more minutes passed and I see him walking around with empty beer glasses in hand (not my order. I walked out to quench my thirst at the Irish bars, next door, where service is never an issue. If this is kind of service you get in NYC, the business or the bartenders don’t belong there.

Returned again 3/28/24 with a group of friends for lunch Dalia was our waitress everything was as good as expected. Thank you. 2/29/24 First impressions are a plus for me. Had lunch with a friend today and I have no complaints. Loved the ambience, service, decor, music and food. I love the food presentation which made it mor appealing and appetizing. Our waitress was Marina she was very friendly, attentive and professional and the staff in general were wonderful. Will return and recommend. Mattie

This was the Old Fashioned I was served for $20! When I pointed out how sloppy this was, they refused to replace it or waive the cost. Very unimpressed. This is a tourist trap bar restaurant across from MSG. Would recommend avoiding. Super overpriced and the service was very poor. Had to look for people to take out order and fix the problems and bring the bill.

Let me say. Oh my GOD!!! This place has amazing Mojitos's. We got the steakhouse egg rolls and the Tuna Tar Tar. Yum Yum!!! Definitely great first stop right off the train.