El Pollo Restaurant Bar - Broad Channel

They food is horrible fish wasn't cook smell so bad rice looks like mash potatoes and the steak looks like someone took a bite nasty will never ever buy from them again

Absolutely horrible customer service experience. I visited the restaurant last night because of a picture I saw on Instagram. I was highly disappointed as almost every meat item was burnt. My husband and I still decided to try something. We asked for what we wanted and the person around the counter had no idea what we were saying so we had to show her a picture on the menu. That was the second red flag. The server began to serve the food but then looked confused as how to do it, so she proceeded … – show

They get worse everytime I order. They always mess up my order and send me something wrong when I’m very specific. And their food doesn’t taste the same. I always order ALFREDO PASTA and this time my noodles are literally plain. I always get SWEET plantains and they send the salty chip ones when I make sure to tell them SWEET. And if I call the lady can’t even speak English. Now I order from door dash and I get sent PLAIN PASTA. EVERYTIME I order it gets worse, mind you everytime I order … – show

We ordered rice and beans and they only gave us a large container of beans with nothing else. This is ridiculous that they completely missed half the order. Would not go again.

Amazing food, perfect drinks, great ambiance. A must visit.