Kahler Inn Suites

Never Again! I stayed at the Grand while having appointments and finally surgery at the Mayo Clinic. The first night the bed was so hard I was sore the entire next day. Changed rooms and bed was better. I called to reserve a room next to mine for my husband and children as they were coming to care for me after surgery. I made this very clear to the front desk. They found a room just 2 doors down from mine so I reserved it. The next evening at 9:00 pm when my husband is trying to check in they told us the room had been given to someone else! There were no other rooms near mine so I had to move rooms yet again and the night before surgery, no less. This debacle made it very late before I could settle in and get some rest.We discovered my bed had a dirty, stained comforter so while I was in surgery the next morning my husband asked the front desk to have clean linens put on. He stopped by the front desk multiple times to check and see if it had been done and to make the request again. By that evening when he brought me back to the room after surgery, we discovered that the bedding had not been changed. So I sat in a hard chair for over an hour while they supposedly were sending someone up. My husband went down to front desk to check on it and they said everyone was gone so no one could change the bedding. My husband got the clean bedding and CHANGED IT HIMSELF. How is it ok for a hotel that serves Mayo patients to leave a customer who just had surgery waiting and waiting for clean bed linens??? This place is disgusting and the service is horrible. There were also short curly hairs in 2 of the bathtubs upon our arrival. Just disgusting.Rooms: Stained bedding and dirty bathtubs with other people’s short and curly’s there to welcome you.Noteworthy details: Horrendous customer service.

The only thing good about this hotel was the location and convenience to Mayo. Keep looking there are other hotels with good locations. Took 25 minutes for someone appear to check us in and then it took forever. He looked like he had been sleeping. Had to listen to him complain about other staff while he was on speaker phone trying to figure out the system. He never gave us the parking paper so I woke up in the middle of the night worried about getting towed. PARKING IS HORRIBLE. Found a used wash cloth on the shower rod. Glad it was just 2 days. Wrote to hotel and never heard from them.

One of my worst hotel experiences to date. In the first room I was checked into, a few hours after unpacking it started raining outside and 3 leaks became apparent in the window causing water to stream in, splashing on the window ledge, and forming a puddle. I called to request a room change but before I could say anything was told to call the front desk later. After waiting and calling again, they asked me to wait 15 minutes before going down to the lobby for a room change. Upon going to the lobby, 2 employees could not figure out how to make the room change and had to call a supervisor who stated it would take 5-10 minutes for her to make the change. The room I was finally changed to had the loudest flushing toilet, a noisy AC unit that woke me up repeatedly throughout the night, the TV had dotted lines going all across the screen when on, and a sink faucet that was leaking from the base and also oxidized all over. Pillows were also super uncomfy and upon laying down on them for a few minutes, became completely flat with no support of your head; I had to stack 3 pillows for any resemblance of support. Additionally, some pillow looked heavily used and very dingy. The walls between rooms are also paper thin as I could the phone alarm going off in the room next door. What was probably the most frustrating is I was staying at the hotel for a conference I was attending at the Mayo Clinic and the wifi in the hotel was TERRIBLE! Upon selecting the wifi, no prompts are received and it just eventually says connected; however, when you try to do anything that requires wifi, nothing would work. Things would keep loading/refreshing before crashing. I couldn't make video calls with my family. When I tried calling the front desk for help I was told to forget the network and retry and then enter my information when prompted and upon telling the clerk I have forgotten and reconnected numerous time and never receive a prompt to enter my information, they told me to try again. Not worth $120+tax/night! Stay away!

My husband and I stayed at Kahler Grand because of the location to Mayo Clinic. Since it is right across the street it was a perfect location. The Kahler staff and room was great. I am returning early June and I am staying again at the Kahler. I plan on staying there on all my Mayo Clinic visits. Great job to the Kahler Grand staff.

It is not fancy but very convenient to the hospital, which is the only reason to stay there. The rooms were clean, however there is no housekeeping during your stay unless requested. The restaurant is closed and there is not a breakfast offered with the room. Be aware there is an additional charge for parking added to your room . The pool is only 3 ft deep, so more of a kiddie pool and the hot tub has been out of order for some time. Their cancellation policy is not visitor friendly.