Arby's - Broken Arrow

This Arby's is so unedible I don't even think about it as an option I work and live right next to this location and many people say the same.Funny enough, the KFC right next to it, is literally the best KFC I've ever been too.

I was having a bad day, I ordered 2 can dine, I didn’t notice that the coupon was 2 classic rb. I went back to the drive through with a horrible attitude. However the manager Tom kept his composure and explained to me the coupon details and also made my food fresh and brought it to me with professionalism and a great attitude. I appreciate managers like him who deal with customers with the attitude I had. I apologized and I’m using integrity to leave this review because this man deserves recognition and a raise! I sincerely apologize and thank Arby’s for employing someone who has empathy and compassion while being professional.

Friendly staff. Pays attention. Food prepared well!

I've been to this location numerous times and it's always clean, plenty of staff working and no issues my food or anything else. Not sure why the score is so low here, it's a fast food restaurant and it meets expectations for that.

I had an incredibly unpleasant visit, bordering on rude. I placed a mobile order and went to pick up through the drive through. I was told to wait until it was ready and go inside, but when I tried asking if I could go through the drive through I was left hanging and given very terse and unhelpful answers with excuses, then left with no response. Twice. Picking up my food was no better, with the lady barely looking at me and walking away without checking if I had what I needed.