Lotus House - BROMLEY

Ordered crispy chicken but got crispy beef although don’t eat beef until I had couple of mouth fulls. Rang the shop andlady seemed not bothered even though I explained I have never eaten beef , spent most of my evening feeling sick and could not eat my meals so massive waste. No refund was given just said will replace the beef to chicken. No customer care and doubt what you eat is what you get . Be warned !

How this place doesn’t have a Michelin star is beyond me. The best Chinese takeaway in the south east, utterly sensational. The crispy shredded beef and smoked chicken is to die for.

I ordered Pad thai this afternoon for pick-up, when i got home and open the box, i was very suprised and dissapointed, They have given me half way portion of the Pad thai which I paid full price. I called to complain and they said because the ingredients now are getting expensive thats why its serve like this from now on. Such a big dissapoitment and a waste of my money. I will never ever recommend this restaurant to anyone.

I always buy from here and the food is always great, but today I fancied the king prawn pad Thai noodles, I am sorry to say this is one of the worst I have had. It was literally the noodles nuts prawns with a watered down s&s sauce. If you are going to sell such an amazing Thai dish then please do it justice, or just don't sell it at all. Other then that the food here is very good.

I understand it was NYE. No one going out. Ordered here at 6 with delivery 45mins. 8.30 still no delivery. Asked for refund. Finally arrived at 9. Message this morning from Lotus saying sorry it was late driver stuck in traffic you will not be getting refund. Will NEVER order again from this place. Not even a discount and at least give a better excuse. Utterly disgusting customer service.