Dunkin' - Brook Highland

Standing outside now at 6:30 there open sign is on but they are closed. This is the normal for this place. Their hours say 8 but do not get your hopes up.

Cautiously optimistic?? After months/a year of poor, or at best inconsistent experience, it was lovely today! I’m hopeful there’s new management making the whole experience a breeze. Usually the lobby is closed, my order a head items are finished, then are terrible when done. But not today! Fully staffed! Friendly and helpful. I am so relieved if this can maintain consistency!!Parking: Lots of parking in front of store.

We made a large order for Valentine’s Day and a brownie batter heart donut was left out of our order. Robbie was a true hero by giving us the last one after a very heated exchange between himself and another coworker about which customer would get the last donut. After a few minutes of bickering amongst themselves, he handed us the donut (although settling for any sort of donut at that point) nevertheless, thank you Robbie.

This week stopped by there twice. First time lobby is closed, okay drive thru it is. Pulled up and wanted to order brunch food, and I got informed that the Owen is broken. And I left! Okay then and today lobby is open for once. Again went through drive thru again wanted brunch food, and got told there is 15-20 min wait on food orders there are a lot of orders in front of you! I am the only one in the drive thru lane, and there is no cars in the parking lot.Once again I left, Go figure!

This place is NOT open during it’s scheduled business hours. Not even close.