Boston Pizza - Brooks

Really great food, however our waiter was quite quiet and didn't seem to talk much, or handle was what going on

Always had great interactions here. Good food and customer service.

Typical franchise with ok service. Anytime we've experienced an issue, the manager has made it right.

Service was great, but a fairly long wait for dessert. The dessert we waited for was pretty melted by the time it got to us, too. Other than that, great pizza, great salad (though we did have to ask for the croutons, which had been left off for some reason) and a pleasant server.

We visit Boston Pizza often in our city, so wanted to try the Boston Pizza on our trip to Brooks as it was across the street from our hotel. The greeters were somewhat friendly, but a bit terse. The waitress was the one who really made the meal unenjoyable. She was unfriendly and inattentive. Hard to believe she is employed - very poor at her job. She did not smile at us and completely ignored our pre-teen children. She did not offer them their dessert - we had to ask for it! We were not asked if we wanted a refill at all. My husband has to ask for a water refill. My gluten free pizza was over cooked, almost burned, and was lacking sauce. It was dry and tasteless. I order this same pizza at other BPs and have never had this problem. The restaurant also looked very plain compared to the up-style BPs in Ontario. Not recommended.