Baskin-robbins - Burbank

I felt very ugly when I left this place. I asked a girl for example work cream on my ice coffee. She did not do it. I asked for it. She told me you didn't ask for it. Well I said I didn't look at the receipt you had worked cream on it. Sarcastically she stated back to me I forgot. We also ordered three donuts. She did not tell us here's your donuts she laid them on the counter. A customer had to say I think these are your donuts. Thanks for your help Miss Amanda.

Great professional server and their cappuccino blasts are awesome

My mother was in the drive-thru to place an order, and the girl at the window was really unhelpful. When another employee brought my order, my mother asked for the name of the girl who had served her, and the worker thought it might be "Layla." She had light skin, brown hair, and was wearing a white mask. Regardless, Layla was extremely rude and quite unprofessional.

I'm done with Baskin Robbins as a company. I called this location to confirm they had a specific item before driving 25 minutes, as they are the ONLY spot within a 30-mile radius of my house with dairy-free ice cream. When I arrived, I was met with indifference and told that they had no containers for the item I wanted. Instead of offering a solution, they just had nothing for me. My family will never visit a Baskin Robbins again. The service has changed, and the availability of products has drastically declined since last year.

The young staff are fantastic; they provide excellent service with a playful attitude.