Claim Jumper Restaurant - Burbank

Our food server while attentive, seemed like he’d rather be anywhere other than Claim Jumper. The bar looked inviting, but the food was not what one would call appetizing.

This is not a fancy place, but it's convenient to our office and quiet enough with larger booths, so we made a rez for 5 for a simple business lunch with a group from work. Arrived to find that half the restaurant had been taken over by some kind of sales and marketing presentation, complete with microphone and slide projector. Staff was utterly hapless, complaining that Open Table should never have allowed us to make the reservation, and literally scratching their heads trying to figure out where to put us. After waiting 15 minutes, we jammed into a booth for 4 just to make it work. No management presence, no apparent skill at problem-solving, just a lot of griping about Open Table. Will not be coming back ever, no matter how convenient.

We were very disappointed in this Claim Jumper. My husband's meal came out cold and we sent it back to be warmed up, however, it never came back! By the time we found the waiter we just said forget it. He did comp us for both meals and we only paid for our wine, which I think was the least they could do. The hostess was not very friendly and seemed annoyed when we asked her about the parking in the area. Overall, I would not recommend the Burbank Claim Jumper!!

The server was terrible! I was traveling with a group of Adults with developmental Disabilities. From the start, I tried calling the restraint several times (4) to make a reservation for our group. I never got a hold of anyone so I used open table to make one instead. When we got there, there was no hostess and it took several minutes for someone to acknowledge us. It had been over 45 min since I made the reservation and the waiter had no idea we were coming. So we waited another 10-15 min while tables were moved to accommodate our group. After that, the same server showed up once to take our order (from me, not the individuals themselves) then didn’t come again until we were nearly finished. I counted 4 servers for a nearly empty restaurant, plus the bartender and at least 4 kitchen staff. I don’t remember the last time I tipped less than 18%, but I definitely did this time.

I was charged for items I didn't receive. The cook server needs to communicate better but my food was great and so was the service.