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Feedback gevenI had my wedding here in June of 2016. We went through over 3 different events coordinators in the year I was planning my wedding there, so every time we went in to meet with someone and discuss the wedding, there was someone new there I had to explain everything to. When it came time to the wedding day, things were promised by other events coordinators that did not deliver, even after being discussed multiple times with the new event coordinator. They were insanely understaffed. We were supposed to have a champagne toast, and they only had one person pouring champagne which resulted in about 3 tables getting champagne (30/150 people) before we toasted. Our events coordinator didn't even stay past 5 pm, when the event started, to ensure everything was good. Instead, some random guy who I had never met was in charge of how the wedding went for the rest of the night. Nothing was ready when it was supposed to be and overall, very disappointed with the amount of money we spent for our wedding here. Would definitely not recommend.
Food was ok, nothing worth mentioning, average wedding venue food.Service was horrible. The server, who was holding up to 20 plates at a time, dropped two plates with hot food onto my husband, and of course his suit was dirty of food stains and all. What really scared me was that my son (1 year old) was sitting right next to him, and could have been hurt. No apology was given right after the accident, the server(s) quickly ran out and grab one tiny piece of napkin for my husband and that's it. My husband asked for the manager because the server did not even apologize. It took the manager quite some time to get to our table, and the drama begun. He apologized, not sincerely, but quickly started saying that things like this happen a lot (excuse me?) here and it is not a big deal; he is very busy hence will not have time to deal with tiny things like this. He did offer to dry clean my husband's suits but it was a lengthy process mainly because the manager was too busy to attend to tiny things like this. Overall, the experience was definitely "one of a kind". I felt bad for my friends who got married here because they spent a fortune on this venue. I even overheard the manager complaining to the wedding planner that the guests were too loud...Seriously?The view was beautifully and very relaxing.I would not recommend this venue to anyone.
Recently attended a small intimate wedding there... Decorated nicely and a pretty setting but the food was pretty bad salad was greens w strawberry n some creamy sauce I ordered prime rib which was a thin slice of hard non rare meat I ate only the potatoes that came w it and the cheese cake for desert ... We left the reception early to go and eat elsewhere. Amp up the food and it's a perfect little venue.
I was at this venue as a chaperone for a high school prom. Because of this part of my job, I have been to nearly every other banquet venue in the Hamilton / Burlington area. By far, this was the worst that I have experienced. The venue was very understaffed, resulting in unacceptably slow service. Although our contract included 'drinks' for the kids (which at other venues means unlimited pop, lemonade, etc.), there was only water available. The service was so slow that the students often had to go to the rest rooms to fill up their water jugs on their own. The food was far below average. The pasta dish was cold, undercooked, (no, not "al dente", actually undercooked), and the sauce was think and bland. I stopped eating after a few bites. The main dish was chicken and roasted vegetables. The chicken was okay but the vegetables were soggy. Dessert was cheesecake, which was good, but clearly had been frozen as evidenced by the soggy crust. Between the long wait for food, and the poor quality of the food, several students were actually begging us to let them go to McDonald's.
I have been here on four occasions and each time was very enjoyable. Two of the four time I rented the hall for an event. The staff was very much cooperative. Food was served as expected. Always a good experiance. Would I use or go here again? Certainly.