Cazalys Cairns

Be aware that this venue is only really suitable for older, conservative folks. Staff are inconsistent with applying venue rules and at times outright rude. Some menu items are good albeit pricey unless you are a member. Gets busy on the weekend so you may be turned away unless you book in advance. Better clubs and pubs in Cairns by far.

Great venue but the manager makes it awful when she inserts herself into situations. Twice now I have had to put up with her sour rude manner. First time was when my mother was really near her time and all she wanted was to go out and have a fresh sandwich. Mum was in a nearby nursing home and just wanted her sandwich. We were 5 mins past lunch. This manager made such a fuss about us ordering ‘outside the lunch time’ that it was hard to enjoy one of the last meals with my mum. The other time is tonight. It’s my friends birthday and she has kids we need to watch and be near the children’s area. The reserved table was way away from being able to see the kids play area. It is 5pm and hardly anyone here. I asked to swap tables so we were near the play area. The table I asked for was not reserved. This manager told me I could have the table ‘but it would take away from other patrons’. I’m not sure what this means as we only wanted to swap a reserved table to an unreserved table. What is going on with this woman?? People facing staff should at the very least be courteous. I was not rude, explained why and asked nicely. Making me wonder why we keep giving this place a go as it only takes a bad experience to stop people coming here. After what happened with mum it took me awhile to come back and I thought things had improved but with this person in charge of customer experience still I’m finding it hard to want to ever come back. And to think I’m paying to be treated like this!!!! Not good Cazalays. It really is a shame as you do have many lovely people that are happy to be happy working here.

Went on Wednesday 24/5 ordered an entree and main meals Was very busy, waited quite awhile then heard my named called to attend service area where main and entree were all waiting! Obviously a problem with buzzer system Meals were excellent but left the entree as by this time it was cold. Believe we should have been given the option of a refund on the entree because it was specifically ask for first!!! Other than this problem service was excellent.

The food was delicious and reasonably priced. The ambience was good, and the air con worked very well. Staff were friendly and professional all in all great visit and I'd recommend visiting Cazalies anytime.

I don't think the food is as good as it used to be since the head chef left, her food was always flavorsome, delicious, huge and amazing.As a large family (who dines with our extended family), we really feel that the presentation, sizing and flavour has significantly reduced in recent months. We are finding that we're not dining at Barassi's as often as we used to for this reason.Also, with the Carvery desserts, please bring back the choice of custard/cream and/or icecream as this really was a delicious highlight.