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Feedback gevenThe staff at this restaurant were amazing! We had to leave for work half an hour before breakfast started, but the staff and chef went above and beyond by arriving early to make sure we had a hot meal. The English breakfast they prepared was delicious. We will definitely be returning and would highly recommend this restaurant to others.
We have been to this stunning hotel and restaurant several times before with equal alternate good and bad experiences. This time I felt I needed to address the issue of consistency and put together a review. On this occasion we were celebrating an 80th birthday. I had the chargrilled sirloin steak which half way through the meal I had given up trying to cut this tough and chewy piece of meat. My wife and mother-in-law had chosen the pollock where the sorrel butter sauce was so over salted and ruined the enjoyment of the fish. We then ordered desert and then coffee to follow. After waiting a while we had only received the coffees, and had to ask a second waiter to remind the first to remember the sugar sweeteners we had asked for earlier; meanwhile the drink was getting cold. I asked the waiter why we were receiving our coffees before our desserts who explained to me if he didn’t serve them to us now they would only get cold waiting on the bar. Finally after about half an hour our deserts arrived. Overall the food we endured this night was on par of a mediocre gastro pub at best with below average service.
Positives: 1. The server Negatives: 1. The restaurant is too dark, making it difficult to read the menu which is in tiny font sizes. This violates the 2010 Equality Act which requires accessibility for partially sighted individuals. 2. The menu lacked vegetarian main courses, making it outdated. 3. The fish of the day was only available for two people, not accommodating for solo business travelers. 4. The Cauliflower Soup lacked flavor without the roasted pig skin. 5. The Celeriac Noodles with Mushrooms was tasteless and overpriced. 6. The cocktails menu was also difficult to read due to small font size. 7. The cheeseboard was disappointing. 8. The bathroom floor tiles were dangerously slippery. Overall, this was the worst restaurant I have been to in years.
Absolutely delicious food and impeccable service. Floris was an excellent host and attentive waiter. His attention to detail was spot on and his recommendation of the venison was perfect. All the food was piping hot, full of flavour and the wine was nicely chilled. The surprise Happy Anniversary chocolate truffles were a really nice touch. A lovely atmosphere and great setting for a celebration.
So booked in here for afternoon tea Arrived loved the building the vibe of the front room but that’s I’m afraid where the good bits ended. We was shown to our table into a corner of a empty back room (no one else about) The host disappeared we waited 20mins for someone else to come back they wanted to take an order but we hadn’t even been given menus for drinks etc!! in the confusion we now had afternoon tea arrive The afternoon tea itself was lovely thankfully it came with tea as we never got a drinks choice! I had to make a video because we found it so funny that it was just us a worker making tables around us for dinner service later on!!! So strange we was sitting away from the vibe of the front room because of this no staff were around had to go get staff to ask for the bill as we couldn’t stand 2 wait any longer! 2 groups did come into the room but they both left the building after waiting so long NOT to get served!! I don’t like confrontation I wanted to raise this with staff in conversation but they didn’t even ask how anything was just waived the card machine in front of me so That’s why this review is on here!! This is officially the worst service I’ve ever had NEVER Again will be passing this onto everyone to avoid!