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Feedback gevenFirst and foremost, the young lady who served us was exceptional and deserves full credit for her excellent customer service skills. Thank you. The food was mostly delicious, especially the mushroom wellingtons which were divine. However, the beef burger did not meet our expectations for the price. It was overcooked and the bacon was tough to chew. We were disappointed that Aspalls cider was not available, or any alternative cider other than the strawberry and lime Koppenberg. What will stick with us most from our visit was the excellent service provided by the young lady.
Seemed like they were flustered. It was valentines night and they had a set menu so should have been easier. We had to wait 5-10 minutes by the door to be seated. (This was crazy as there was loads of tables sat empty we had booked and paid a deposit. All the front of house staff were stood talking and messing about. Once we were seated they asked had we pre ordered? (We hadn’t been asked to prior to arrival!!! After that all seemed good until the main arrived…. Surf and turf (Rump steak, scallops, king prawns and mussels Our arrived with just one very small slice of Rump not 5ounces, this was to share I must add. They had replaced the steak was replaced with a small bit of fish (no idea what This was because they had ran out of steak! But how if people pre booked and with a £65 set menu of which you claim we should have pre booked? Anyway the food was good none the less but was overall a bit of a let down on a special occasion. Then when the bill came it was wrong and there was a big time messing around with that! I mean it’s set price if £65 a head so they only needed to add drinks! Overall big let down, was previously one of our favourite venues in a very competitive area! We will try elsewhere next time!
Absolutely outstanding food and the most gorgeous venue.
A lovely romantic resturant. A monthly menu but limited vegetarian and vegan options. My vegetarian meal was dry and over spiced very odd combination of flavours! My husbands enjoyed his lamb but the side came late so sent back he had already finished) Shame we have been to the Willow Tree before and has been great, maybe an off night!
Had a lovely dinner at The Willow Tree will definitely be going back :