Zizzi

This was our first time visiting Regent Street in Cambridge and we had an incredible experience. The customer service was exceptional. Our waitress, Nikola, was polite, knowledgeable, and very friendly. Despite having other tables to attend to, she always made sure we had everything we needed. She truly enhanced our visit. We will definitely be returning soon. We also greatly enjoyed the complimentary garlic bread.

From my previous visits I can confidently say this restaurant and staff have improved significantly from a warm welcome to a rapid and friendly service, specially to what we believe being the manager a young fella with curly hair very friendly and excellent customer service skills.

Long story short I 'm not going back here. Arrived and after a while as no one came over we decided to sit down. The second we did a waiter sprinted over and asked urgently if we had any alergies..., I wondered if the table we 'd chosen was made out of peanuts. We were then told we could scan a QR code and place our order online... okay... no problem, I guess the other two occupied tables were keeping them all very busy. We ordered and whilst we didn 't get the drinks we ordered it was fine and we still ate and enjoyed most of our meal. At the end the waiter came and very kindly shoved his tablet into my hands and said I had to make my choice, when I looked down I realised I was about to chose the percentage of our tip, it was defaulted to a healthy 12.5%. As he ststed at me I did wonder if I 'd get sent to the kitchen to wash some dishes if I deared leave a lower tip, or, god forbid, no tip at all (tut tut)! So I went along with it and assumed they 'd leave me alone, i was then presented with another choice did I want to donate to a mental health charity ? Um... I just wanted to go out for a pizza.... the whole thing was just uncomfortable. No, I won 't be going back here.

I came to this restaurant on a Saturday night with a friend. The staff was unhelpful and it took them a while to seat us. We had to wait 15 minutes before someone took our order, and then our food arrived 20 minutes before our drinks. Nobody checked back with us to see if we were satisfied with our meal. The food was good, but for the price of over £20 per person, I expected much better service.

Slow service with the waitress seemingly glancing at us with our menus but taking an age to come over and actually take an order. Starters and main course were lovely. My dessert first choice was out of stock as was my second. I opted for the warm chocolate fudge cake which then came and was stone cold. I asked for it to be heated as per the dish description to be told oh it shouldn’t be as it would melt. They did warm it very very slightly but it was disappointing.