Lotus Leaf - Camden

We 've been to Lotus Leaf Stratford a few times. The food is very nice and plentiful. A little overpriced. We 've not had any issues with service before until our most recent visit. The server made a mistake with our order and we didn 't realise until we went to collect. We spoke to the lady who was giving out the food that a mistake had been made. She said you want more food, you get back in the queue and you order more food! .

Big portions…of tasteless mush. The plain rice had more flavour than the chicken dish I paid for. Next time I’ll get a better experience by asking someone in Tescos to have a go at me, while I eat a £3 microwave version.

Both of my children wanted to try the food here, my youngest (9yo), is vegetarian and really, really wanted the vegetable dumplings, when we went to order we were told they hadn't got dumplings (what they meant was vegetable dumblings), turns out they didn't have much of the vegetarian selection in stock so the smallest abandoned hope and went elsewhere. My eldest (13yo) ordered Kung Pao Chicken and Noodles and a diet coke, guess what, no diet coke. Despite ordering from this outlet first it was the last of four meals to be ready, not sure why as it clearly wasn't fresh! The noodles were absolutely full of large bits of onion, far, far to much and greasy and the Kung Pao chicken was clearly reheated and gelatinous.... inedible. To top it all they didn't provide chopsticks/cutlery, at first we thought they'd forgotten but when th 13yo went up to ask for some she was told they didn't have any, it took a third trip to the counter with a parent to finally get some... Terrible attitude.

Stopped here for a lunch of stir fry noodles and ordered a portion of chicken dumplings to go with it Was really enjoying our food until we came to eat our dumplings and found there to be steamed flies attached to them. Took the dumplings back and was offered replacement dumplings, needless to say I requested a refund. A very poor apology was given, like the man couldn't really care less. Flies in dumplings are certainly not something I would expect to find at an eatery at Westfield. Would not recommend this place.

Treated myself to lunch out. Couldn’t come back when buzzer goes due to the case I had with me so I waited at the counter and am glad I did as will NOT be eating here again! I saw the cook put my chicken in the microwave and then dump another plate on top of my food!! So the bottom of the other person’s plate that had been sitting on the counter was actually sat in/on my food!!! This was after a 10 minute wait too. I complained to the manager and he brought me another plate of food, yet again microwaved and hot on the edges of the plate but the rest of the chicken in the centre was barely warm. Running out of lunch break I decided to eat the rice instead only to find that hard on the outside and cold, only hot in the middle where it had also been microwaved. The edges of the rice were so hard I have possibly damaged a tooth. Disgusting food not even up to ‘Spoons standards and appalling hygiene. I can well believe the reviewer on google who said they got food poisoning! This food is NOT fresh or even fit to eat!