Vimy's Lounge Grill - Canadian Rockies

Eventually, a server came to bring us water, but not before another couple was seated at the table next to ours. Interestingly, our server took their order before ours, despite us waiting longer. The couple graciously allowed us to go ahead with our order, but they received their food before us and even received a 25% discount for the inconvenience of the long wait. When our food finally arrived, it was actually pretty good. I ordered the pasta special, which was discounted by eight dollars. However, when the bill came, there was no mention of a discount for us, despite the fact that we had to ask for service and waited over an hour for our meals. Overall, be prepared for a long wait if you plan to eat at this restaurant. While the food may be good, the lack of acknowledgment for our wait and the discrepancy in discounts compared to other diners left a sour taste in my mouth. Perhaps they were short-staffed, but some form of recognition for the delay would have been appreciated.

We just walked into this restaurant. They were not overly busy. The server greeted us on the way in; however, chose to ignore us when we took a seat. She priortized clearing an empty table and then wiping down another empty table. We thankfully moved onto Thirsty Bear, where we received much better service. Very unfortunate, as Vimy's used to provide much better service.

It was our understanding that reservations are recommended for dinner. I called Vimy's, the call was unanswered, it went to voice mail. We were staying nearby so I walked over to make a reservation in person, was told a reservation wasn't necessary. Service was slow, terribly understaffed. We ordered a buffalo burger and a hamburger. The table next to us was seated after us and received its food before us. Our server was non existent after taking our order, someone else brought our food out to us, waters were not refilled. A couple was seated at the table behind us. After not being waited on they got up and walked out. We finished the mediocre food and waited and waited for more water and our check. Finally my spouse got up to look for our server to request our check, which we paid at the bar. Please do not copy and paste a reply to give Vimy's another chance, you haven't earned it and don't deserve it! We will be back to Waterton but will not return to Vimy's as there are far better choices in the area.

We had a great time getting late night drinks at Vimy's bar.

When I entered the restaurant, I was told to choose a table. I waited for at least 20 minutes without receiving any service (not even offered water). Servers assisted a couple that arrived after me, even though I had been waiting. I left after seeing this.