Pizza Express - Canterbury

We had a wonderful experience at one of the best Pizza Express restaurants we have visited. The location was lovely, the atmosphere was nice, and the food was excellent. Our waitress, Liz, was charming and took good care of us. We had a pleasant table overlooking the water.

Some friends and I, on a trip to the city, popped into this lovely Pizza Express right by the river. We had a really lovely time with good food and fantastic service. I ate a salad niceoise and a billionaire's sundae, with red wine. Our young waiter was so attentive he made a routine meal into a really enjoyable experience.

Rushing is one thing but bringing out wrong orders and uncooked pizzas and slapping them with chillies for 'taste ' in unacceptable. Uncooked ingredients, very little cheese and tomato paste and an embarasment to what the pizza is. Dropped the ball so bad, we used to go and e decided last minute to give it another try, but after last night, this is never gong to go into our mouths again. Disgusting, eater burnt or uncooked, rushed, dirty bathrooms, the whole place is not clean, or polished or seems to give a damn about its quality of food. Adios.

We had delicious food BUT the restaurant was very quiet at lunchtime yet it took nearly an hour to get our main course. That was not the fault of the waiter who was charming, and kept us informed. We ordered dough balls which arrived promptly, THEN waited and waited for our two pizzas. Why was this? If we had been under time pressure, which many people are as the restaurant is very close to The Marlowe Theatre, this would have made the experience very stressful. As I said the food was delicious. My husband said the Padana was the best he’d ever tasted but the experience was spoilt because of the timing. God knows how long we would have waited if the restaurant was busy.

Sadly we cant review the food. Seated at 5:30pm, ordered food at 5:40pm by 6:20pm we were starting to wonder where it might be. Checked with 2 waiters, no idea from them. Found our waitress, she spoke to the kitchen and it turned out she hadnt even put our order through! Asked how long it was going to be, was told ‘no idea’. We had to be in the theatre at 7pm so left hungry with my 6 year old daughter. Giving us around 15mins to find some dinner and eat it. Manager looked completely out of his depth and didn’t even apologise.