Frankie Benny's Cardiff St Davids

We dined there last night, and our waiter was exceptional. When I accidentally broke a glass, they handled it gracefully and even offered me a complimentary drink to replace it. All the staff were polite, friendly, and went above and beyond to assist us. Unfortunately, I didn’t catch the waiter's name, but he was tall, slim, and had blonde hair.

Great spot! The food was served quickly and the portions were generous. However, it did seem a bit understaffed on the Sunday evening we visited, as a few guests had to wait quite a while to be seated.

I arrived at the restaurant just before lunchtime, around 11:30, because Google indicated that’s when they open. However, upon trying to enter, we were informed that they wouldn’t be opening until 11:45, which wasn't a huge inconvenience. It was quite chilly that day, and we preferred to sit inside, but unfortunately, the gentleman told us he hadn’t had the chance to check his reservation board yet.

Very poor service today 27th Dec 2022 at Prezzo St David’s Centre Cardiff. Had to wait over an hour for our main course. No apology, said we’re busy! I believe they lost our order as other customers who came in half an hour after us were served their food. An apology and offer of a drink while waiting would have helped. Staff were not interested. This is the second time this has happened in the last month. I did not complain last time but felt I needed to this time. Kevin Dickie

The food was great. One waitress had a foul attitude, and was quite rude when we were paying, so we left in quite a bad mood although the food was lovely. The other waiters were ok although they were quite busy so we didn't get much service.