The Fairwater Pub - Cardiff

First time in years, staff lovely, didn't eat on this occasion. Looking around it seemed nice. Will go back to try food.

The staff cannot do enough for you. Very welcoming, lovely food. The children love it there too. Many thanks

I am a regular customer of fairwater pub as I live locally. On Saturday the 10th of June, I went there to watch the Champions League final, as they have a big screen and I enjoyed the atmosphere. From the beginning of the game, I was ordering drinks for my family (My partner, 12 year old son and I) At half time (around 8:50 PM) I ordered another round of drinks, which I was served by a bartender. Just after paying, I was approached in a rude manner by a lady who seemed to be in charge and she said “The child needs to be out of this pub by 9:00 PM!” Although I understand that these are the rules, which i was not aware of, It is the rude manner she approached me, giving me and my family 9 minutes to finish 3 drinks! And it is the way that she barged it and raised her voice at my partner! It is not the way you treat local, regular customers! Additionally, she could’ve told me that before I purchased the drinks! Terrible customer service!

It's more a locals pub than anything else and it's not a place I would like to return to in future but it's all experience at the end of it all.

Food was good quality however the service and atmosphere wasn 't great. Rude staff and you definitely get that, 'I 'm being stared at because I 'm not a regular ' feeling. Wouldn 't visit again.