The Posh Fish And Chip Company

This will be the last time I use The Posh Fish and Chip Company. I've been a loyal customer for a number of years and have always enjoyed the food that they serve. I ordered a meal which was delivered to my home. The meal arrived but was missing an item. I phoned the Llantrisant Road restaurant to report this and was told that it would be passed on to a manager and the money would be refunded. I waited several days for a refund which never came. I then emailed the company to request a refund. Again, no refund. I don't know if this is just sloppy customer service or a deliberate attempt to short-change a loyal customer. Either way, I'll now vote with my feet and will use a different fish and chip shop and one that hopefully respects their customers.

This place was originally a posh fish chip shop ! Now it’s a substandard awful Poor quality take away ! Nothing posh about jt it originally opened promising to offer something special but… they really have let standards drop to sell fish this bad I ordered Hake this was NOT HAKE BUT A CHEAP ALTERNATIVE Not anything like Hake! To add salt into the wound the batter was soggy and nasty! I’m know they are offering sub standard food. This place has been taken over by someone who hasn’t a clue about good cuisine. Once presented in a cardboard box with a slice of lemon, now placed on greaseproof paper so the batter sticks to the paper and is cold ! I asked for a box and it was placed in a cheap brown box nothing like how they used to present it cutting cost! Ie using cheap alternatives cutting cost. Please save you go some else you will be pleased you did.We will NEVER EVER go here again. I’d rather go hungry! AVOID AVOID!

I won't be ordering from this company again!! The chips were so cold they had a rubbery texture to them, disgusting. Also part of our order was missing.

Honestly can’t tell you how bad these chips are ! Absolutely disgusting will never return. The annoying thing is they seriously think it’s ok to serve them. This place has definitely changed hands. DONT WASTE YOUR MONEY

My wife just brought home fish and chips and it was almost totally inedible. The batter and fish were under cooked. Will not return.