The William Rufus - Carlisle

Used to enjoy coming here and we're regulars, but the last few visits we have not been impressed. Particularly with service! It's a shame as we counted spoons as 1 of our top 3 choices for food and drinks. But we are getting more and more cheesed off with staff and the attitude they carry. I work in hospitality and find the service pretty awful and attitude unnecessary. Also the tables are left uncleared from the previous customer the whole time we were there. It wasn't even busy with customers so couldn't understand why tables are left that long.

I think that this Wetherspoons pub must be the nicest one I've ever been to! The attention to detail, the cleanliness, the friendly staff... it's just fantastic. Lots of nooks and crannies to sit in, a dance floor and DJ booth, a very good selection of guest ales too! Win win. Thank you to all duty managers and staff for taking such care and pride in this building. We visited many times during our holiday in Carlisle, and were astounded by the cleanliness. A downside? Yes, just one...PLEASE could there be more hot drinks machines? It's a HUGE pub and just having two seems too small.

Great food brilliant staff real value for money they cater for all tastes including, vegetarians vegans and a good children’s menu

I ate dinner here on a visit to Carlisle for work. This is one of two Wetherspoons pubs located on the historic Botchergate in Carlisle. I was visiting solo and used the app as it's easy to use and enables me to order without leaving the table. Food was good and service was prompt and friendly. The pub is sizeable and I had no problems finding a table. Enjoyed a Leffe beer with my mixed grill, which was a good value option as part of the Steak Night offerings. Very happy with my visit.

Staff need serious training in customer relations. Came in for a business meeting. Stood at the bar for 10 minutes, yes I timed it, to get served. Bar staff did not serve customers in order, and were like headless chickens. When I asked to be served I was told sorry I’m too busy. Words were exchanged and then he promptly refused to serve me and then he went out of his way to tell all the other staff not to serve me. One lad who I know was about to serve me and he said don’t serve him he was abusive to me!! Absolute joke, if he can’t take a bit of banter then he shouldn’t be working a bar! Then manager came over and asked us to leave. Totally unprofessional. Will go to the Griffin next time, staff are friendly and not work shy.