Chipotle Mexican Grill - Cartersville

The staff at the counter was fantastic. However, there were some issues with the beverage area. There was standing water on the counter and puddles on the floor, possibly from the ice machine. The soda fountain only dispensed water with debris in it. We visited around 1:30 pm, after the lunch rush, and found the dining room to be a bit messy. Furthermore, there were not enough dine-in parking spots available.

I love this Chipotle location! I immediately noticed a positive change once Geysa and Ella started working there. They are fantastic! The staff is very friendly and the food is delicious.

All the meat was dry, the beans were terrible, the cheese tasted spoiled, and the lettuce was brown. Overall, it was a terrible experience.

The food I received today was just disrespectful. While this seems to be the normal in Cartersville, it shouldn't be and should not be accepted. The chips I received were obviously from the day before, as they were soggy and chewy, the guacamole had no seasoning to include salt, and my burrito bowl had hard dried out chicken served and burnt strings that was supposed to be onions and peppers. I get most of these establishments don't pay enough, but if it's bad enough that you'll take it out on the customer, just find a different job. Money doesn't go far these days and it's disappointing to finally come around to treat yourself with a meal that tastes like leftover scraps.

Hit and miss with the quality. Sometimes it 's fresh and tasty. Other times it 's dry and old. So it 's just kinda meh. Also charging extra for chips is kinda wack. Other southwestern grills don 't do that.