Caffe Floria - Castle Point

Order a take out and it was really poor and had a huge black hair in it .. we dont have black hair we wont be eating here again.

I often come for lunch here with family, and are always greeted with friendly staff and brilliant service. I ate here the other day with my mum and asked for only certain salad with my food. The meals were great sizes and came out quickly, with everything exactly as I had asked for. Would always recommend this cafe as we’ve always had a good meal here and the staff are all lovely! Danielle x

I have been a very happy customer of Floria's for a very long time. It's not the impersonal mega chain coffee experience here, rather it's a very welcoming and friendly place to enjoy excellent coffee, tasty food and a chance to chat. The staff are outstanding, always welcoming and attentive without being pushy. I am a bit of a coffee nerd as I always expect coffee to be properly made and at the right temperature. They always get it just right here! They also source a very good style of coffee beans which are an excellent arabica roast. Coffee, tea, toast or even meals.....all excellent value, well prepared and presented by caring and friendly staff, what more could you ask for. Now to enjoy my three shot cappuccino....

Popped in on a Sunday and had a lovely bacon and cheese muffin like the ones Macdonalds sell but 100% better. The staff were lovely.

I don't normally post real negative things but I have to speak out about what just happened. I took my family to Floria cafe in Knightswick for lunch and at the end of the meal a chunk of glass popped out of the omelette. I quietly and discreetly told a waitress of what I found and the plate was taken away. Another waitress came back over with the glass and asked if we had found it in the food, when I said yes, she put it on the table and said I had to report it to environmental health. She said the chef said that it wasn't in the meal and that it was us who must have put it there. When I went to speak with the chef, he became very angry and rude. I said i wasn't prepared to pay for my meal but everything else would be paid for. We were told to leave the cafe and the chef wanted our names and addresses plus photos and banned us from coming back. Not that I would ever set foot in there again after the shocking customer service and blatant accusations for their mistake. We have eaten here loads of times but this was shocking. This goes against basic health and food safety, they should have retained the item and we should have filled out forms, we were not given anything apart from the glass back and a load of abuse. Environmental health has been made aware but wanted to put it out that if you do eat in here, be careful.