Ruby's - Castlereagh

Upstairs in the Hog Goat. Outstanding food on Sunday. Roasts are phenomenal and super friendly staff. Can't recommend highly enough.

We visited to have dinner for my husband's birthday. Food was really lovely , good portions and very tasty. Staff are all friendly, efficient and welcoming .

Horrendous. It was so cold we ate dinner with our coats on and. Could see our breath. The staff were lovely when you find them. 15 minutes after waiting over an hour for our main which we were still eating) we were asked to hurry up as another party was arriving. Now seriously the place was half empty, didn’t even get offered the dessert menu let alone the ice-cream that came with the kids meal. And no veg. And we didn’t eat it we put it in my bag for the dog. Depressing Christmas lights not turned on. Table was dirty. Not even a cracker for the kids or even a festive feel of any kind. Brooke and the Latvian girl were running the show by themselves and held the total lack of support from anyone else together

These guys take in excess of a half hour to scoop food from a bain marie onto plates. Easily sitting starving for fourty five minutes before food arrives. I've ran kitchens by myself, including this place when it was the Elk, serving in excess of 2500 customers for lunch, same again for dinners (student bars). Longest anyone ever waited for food was 10 minutes from ordering. I dont know what the hold ups are in this kitchen now, it doesnt seem to be a lack of staff as only one person is needed to plate up bain marie food but the waiting times really need to improve as do the continually shrinking portion sizes and items like roast potatoes continually being forgotten. The desserts are claimed to be homemade but having worked as a kp/chef for 15 years, i know full well the desserts come from Lynas. TBH the place is reasonable for the price and the older waitresses are nice, the newer younger ones tend to look at you like poo they found on thier shoe and cant even do you the courtesy of listening when placing orders, often making folks repeat themselves several times. Wine Inns did a better job of running the place and thats saying something seeing as they are a bunch of paramilitary affiliated toerags.

Very dissatisfied with the service took 30 mins for someone to ask would you like drinks then I had to go up to the bar an ask is anyone taking the food orders. Ordered food took 50 mins to arrive then parts off the food order didn’t arrive. Went up to pay the girl overcharge us by £35 I had to go back after checking the receipt no oh sorry about that are anything total disaster I won’t put my foot back into this place.