Buffalo Wild Wings Grill & Bar

Me and my husband went there last night for drinks and wings. He got his food first before our appetizer and drinks came out. Then they brought the appetizer out and we were missing chicken on our nachos and by the time they brought the chicken out we were pretty much done with the nachos. Then they brought my wings out and they literally poured the lemon pepper seasoning on after the wings were cooked I had so much seasoning under my wings it was ridiculous. Then we got our drinks. No complaints about the drinks. The waitress was good. But we were very dissatisfied and especially with the price of the food. We Will not return.

I ordered dinner to go and they got literally nothing right. No celery or carrots. Wings were cold. No extra side of sauce. Sweet tea was regular. Handed me a scoop of ice cream in a cup with no lid to take home..

On 12/15/22 between 2:00pm and 2:30pm I used DoorDash to order they got my order wrong so I had to drive to them to pick up the right order. The short black girl she had braids in her head) at the front was very rude. After I returned the order she gave me my correct order with the same cold fries. I ask for new ones she frowned up and took them to the back. She hand me the fries and just walked off.smh they dipped my old fries back in the cooking grease and gave me the same ones.

I’m not even sure where to start with this place. They have the worst customer service I’ve ever seen. The service is sorry from management on down to the staff. I’ve seen the managers watch these lazy staff members doing nothing and won’t say anything to them. There’s no sense of urgency to acknowledge you coming in the front door, sitting you down, or bringing your order. Even when you order online, they can’t even get the order right, and the food is cold. The kids play in the back vs attending to the needs of the customers. I placed an order online recently, got all the way back home to eat and my order was wrong and the wings were cold. A couple of weeks prior to that, my boyfriend and I went in one night to sit down and eat and we were never acknowledged much less able to sit down and eat so we walked out. This is ridiculous… I feel like corporate needs to come in and revamp this establishment!

Came in on a Sunday night and had to wait a little bit for someone to seat us but other than that had no wait getting in (NOTE: This was NOT during football season which I'm sure would make a difference . Our server, Erica, was awesome and friendly! She made great recommendations and was a joy to get to talk to. We started with the fried cheese curds (it comes with Southwest Ranch, but I would recommend pairing it with regular Ranch instead and then we each got a plate of wings. Food was quick and the place wasn't too rowdy! Not my favorite wingspot in Cedar Hill, but also not too shabby! Parking For a non football night, we had no trouble finding parking but I could see some struggles if you are going during a popular time. Noise Like above, we went at a chill time so the noise wasn't bad at all but I could see how it could get loud with a football crowd. This is Dallas after all :