Mcdonald's - Cedar Rapids

I downloaded the app and began placing orders. The food is consistently hot and fresh, whether I order from home or at the restaurant. It's quick and easy, and I have the flexibility to customize my order. The staff is always friendly when they deliver it. This experience has completely changed my perception of McDonald's. Thank you for raising your standards!

On September 3rd, I visited the drive-thru. The staff were very friendly, and I had no issues with them. However, I ordered two deluxe quarter pounders but only received one, and I requested unsweetened tea but ended up with sweet tea.

If I could give this place zero stars, I absolutely would. I waited in the drive-thru for 10 minutes, repeatedly saying hello but got no response. After 5 minutes, someone finally informed me that they needed to complete DoorDash orders before assisting anyone else. When I finally placed my order, I discovered that they had deleted it and refused to return my rewards, shutting the window in my face. I used to be a regular customer here, but I will never return again.

I had gotten 4 cheeseburgers, 4 medium fries, 40 Chicken nuggets, 6 sauces, a medium sprite, a caramel sundae with M&Ms, and an Oreo mcflurry. You know what I got? 4 cold soggy medium fries, COLD NASTY NUGGETS, they didn't give me the right sauce. I got NOTHING ELSE but the cold nasty fries and nuggets. No burgers, no drinks, no ice cream. I WAITED OVER AN HOUR FOR MY FOOD.

I waited over 10 minutes in line for a car to pull up in the other lane and get served within 1 min. I brought this up to the employee and stated that I would need my order completed first since I had been waiting 10x longer than the other vehicle. Instead of offering any customer service or attempting to make anything right the employee told me he didn't care. After this b.s. I attempted to call the store and was hung up on over 10 times immediately, before even being able to speak. Then the workers just took the phone off the hook.