Panda Express - Cedar Rapids

Went through the drive thru today, order was placed at 10:50am. I was told it would be about 15 minutes to get the broccoli beef. I said that was fine. I pulled over to wait for my order. After 25 minutes I went in and asked about my order. The lady said we are waiting on the broccoli beef. Um ok! U continued to wait. Another costumer noticed I'd been waiting a long time, she asked the staff about my order(thanks again kind lady. At this point my order was finally completed. When the staff handed me my order, she said sorry you had to wait just a little longer. A longer by the way was 40 minutes. In this time other drive thru, in restaurant and to go were placed and filled. I understand a little wait. But that was uncalled for and the little apology was not sufficient!

The staff today was rude at 7:26pm I went and they litterally screamed at me and laughed at me through the drive thru. I wont be coming back it was the worst customer service ever and I should have drove off instead of paying. Litterally go anywhere else but here.

Dining room closed. No sign or explanation, doors were just locked. Google says dining room is open. Employees didn’t even provide an explanation just motioned to go through drive through. Left without food.

Placed my order at 5:06pm. They told me to pull around and it’d be ten minutes. 5:26pm I called and told them I was out front. I went back through the drive through and finally got my order at 5:45pm. Incredibly unimpressed. Will never come again. 39 minutes- almost hilarious.

The food was fantastic as always. The experience would have been perfect if the hostess had been more hospitable and attentive instead of being on her phone. The younger generation can be a bit challenging at times.