Gail's Bakery Dulwich Village

We love Gail's pastries we tend to have them for birthday treats and then go mad on their delicious croissants, cinnamon buns and fabulous bread. Unfortunately for the second time in the last few month's they omitted to include all the items arrived home to find no cinnamon buns! So disappointed but can't really drive back when family gathered round ready for brunch... So careless.

To be honest with you this is nice place with nice coffee and cakes I’ve never had a problem here and if I did trust me it would be addressed instantly I just think there are to many people that are just to picky or just love to moan about nothing so do your self a favour and stop talking rubbish. Gail’s is lovely

As a resident of Dulwich Village, been going to Gails for many years. Me and my wife went in yesterday (29/10/2022) around 11am possibly looking for same soup. A lady on the tills who was happy and cheery serving other customer with a smile until we approached her face dropped. We the. Proceeded to ask if there was soup, to which she then rolled her eyes and went to check behind her. There seemed to be soup in the small cauldrons, but she then turned around and simply just said “no” with a unsettling face. Not sure if ill be going back here anytime soon, but its the first time we felt unwelcome there maybe being the only Asian people in the shop at the time.

STAFF ARE RACISTTTT!! Went here this morning (29/10/22 at 11amish) and queued up to order. When we got to the front of the queue the lady at the tills face dropped and looked disgusted at us. I was really confused as she was happy and smiley with the previous customer and as soon as she looked at us, her face completely changed. I asked if they still had any soup and she rolled her eyes as she went to check. By that time I just wanted to leave as this was extremely poor customer service and as the only non white person in the shop I felt like this was deffo the only reason she treated me how she did which made me feel extremely uncomfortable

I went with my autistic child and my wife , we go on a weekly basis, and the customer service is bad , staff are extremely rude with no patience . I remember a young man with dark blonde hair was serving us a hot Chocolate to me and my child and he was so rude and had no respect towards me or my autistic child. I am so disappointed! That should not happen again. People should be kinder : I am thinking of report it to the local council Southwark council training standers.